Conditions of participation

Here we have collected more answers to your account and generally to various questions as well as important community rules for you. If you don’t find what you are looking for, you are of course always welcome to contact us via our contact form. 🙂

About us

What is reignite?

reignite is to become the community platform for all gamers. You know the problem that gaming with randoms can be really exhausting? Different skill level, language barriers, or your friends don’t have time again? (Trust us, you’re not alone in this!) Our vision is that you can match with new people based on different criteria. Starting with your favorite game (the associated skill level) to social factors such as communication skills and interests.

Bit by bit, the platform will then be expanded to include functions for group organization, tournaments and meta avatars.

Why are you an important part of reignite?

A revolution for a real social platform community platform only works with people. That means through you! reignite lives and dies through its members. If we all stick together, we can really make a difference in the gaming community.

Why does the world need reignite?

It’s simple: so that you have favorite people to gamble with for your favorite game. Oh yeah, team organization and tournaments are on top. 😊 If you want to see what we’re planning for the future, just take a look at our roadmap. Our wishful thinking is maybe it’s a bit utopian, but we want to create a social environment for all gamers, free of Hate and Toxicity.

Why is it worth joining so early?

It pays to be quick. The earlier you join, the higher your rewards can be. In other words, it means you have more time: Invite friends, your clan mates and guild mates to grind gems and unique rewards (look here).

Why should I join reignite?

We answer with a counter question – Why not? reignite is free and secure. All you have to do is enter your email address. We’ll never spam you. You will only get important information about upcoming steps – especially about the launch of our first version.

What else can reignite offer me?

We still have a lot of things planned (see roadmap). Next we would like to give you suitable features to organize your group of gamers, clan, guild, etc. in an uncomplicated way. If you’re honest with yourself: every kind of group needs or at least benefits from a social hub with rankings, schedules / time management and much more 😉

How can I verify my registration?

After a successful registration you will receive an email in your inbox. When you click on the link in the email, your email address will be verified. You will then be redirected to a new page. If you did not receive the email, please check your SPAM folder as a second step.

If you still haven’t received an email, please go back to reignite.gg and click on the “Resend Email” button found in the footer of our website or here (link). Then check your inbox again, including the SPAM folder. If you still have not received a confirmation email, please send us a request from the email address used to register your account to our support team(info@reignite.gg) with the subject “I did not receive a confirmation email for my registration”. We will take care of a solution to your problem as soon as possible.

What happens after I verify my email?

After clicking on the verification link, you will be redirected back to reignite.gg. Your registration is now complete. In the future you can log in to reignite.gg with your email address or your username in combination with your password. In the dashboard, you can also track your progress and see how many of your friends have accepted an invitation.

Your rewards as well as information and guidelines about the invitation system

How can I invite more people to reignite?

To invite friends, you need to log in to your account on reignite.gg with your login details.

What do I get for inviting other people?

Our reignite own currency the Firesoul Gems. As well as optional additional tiered unique rewards for your later reignite profile. Details of how many people you need to invite to the next level, as well as details of the rewards, can be found in your dashboard.

What can I do with Firesoul Gems?

For Firesoul Gems, you can unlock digital content of a cosmetic nature for your profile on the later reignite platform. We will constantly expand the offer as the platform and the associated features are developed. Try to get as many Firesoul Gems as possible in the beginning.

Can I register multiple times to get more Firesoul Gems / benefits?

No, you may only open a reignite account with your correct information. Providing falsified data, data of other persons (falsified emails), opening multiple accounts will result in the deletion of all accounts and their services. Achievements and Firesoul Gems generated up to that point are thus irretrievably lost.

What happens if I invite fake emails, invite a large number of fake email addresses or create fake accounts myself?

Fake registrations will be punished by us. As soon as we notice irregular practices, we have to close your main account. We also lock all rewards and benefits received with it. As with the previous question, all successes and Firesoul Gems generated up to that point are irretrievably lost. You can never become part of reignite after that.

Why aren’t people I’ve invited credited to my account?

Recruited people will only be counted on your counter once they have completed their registration and verified their email.

After the person you invited has registered, the account is still in limbo for the time being. Until the person you invited has verified their registration. In this state, the invitee cannot be added to your account and the invitee cannot use their new account yet. We recommend that you contact the person you invited to make sure that they are the final verifier of your mate.

Why is my invitation link not working?

There are two possible reasons for this:

  1. Be sure to share your own referral link, not the one you used to sign up with reignite. The link you used to sign up for reignite belongs to the person who invited you. If you share this link, your mate, not you, will be credited with the successful invites.
  2. Your account has been suspended or compromised. In this case, please contact our team at info@reignite.gg. We’ll look at your process in detail.

Is reignite a fastball system or something like that?

No, don’t worry! Ponzi schemes collect money from new members and distribute it to former members. In contrast, joining reignite is completely free. So clearly there is no money being passed around the “pyramid” to other or former members.

reignite only reserves Firesoul Gems for members who join reignite and for new members who are successfully invited.

Then what’s behind it? Our marketing approach of is no different than many companies like Dropbox, Uber, AirBNB, Zoho and others that compensate users who invite their friends. In our case, we hope that your special status of being one of the first will become something very unique in the community. Everyone should be able to see what you have done for the reignite community, the rewards increase the more invitations you have sent or accepted.

Managing your account

I forgot my username.

Alternatively, log in to reignite with your email address and password.

I forgot the email address for my account.

Log in to your account at reignite with your username and password. If that doesn’t work, visit our password request form and enter the email address you probably used. Then check all your email inboxes – we’ll send password reset instructions to your account email address.

I forgot my password.

Logging in to reignite with your email address and password didn’t work? If your password does not work or you have forgotten it, you can request a new password at any time. Just enter your email address in our password reset form (“Forgot your password?”) and confirm it – if everything matches, you’ll get an email in your inbox with further instructions. If our system cannot find your email address, you may have entered the wrong address. Read on.

Didn’t receive a password reset email?

Please also always check all your SPAM / Junk folders in parallel, maybe the email has landed there. If still nothing should have arrived, please write us a message via mail or social media and we will be happy to help you personally. 😊

I accepted an invitation link and created a new account that way – but I haven’t been able to log in yet.

Please make sure that your registration was successful. You should find a confirmation in your email inbox, which we will send you after the successful registration of your account.

If it looks like you haven’t created an account, you have two options:

  1. You can simply register again via the “Registerbutton
  2. You can just ask your mate for a new link, that way you can register again.

If you have successfully generated an account but cannot log in, simply request a new password and we will send you an email. And as always, please check your junk / spam folder directly. We say thank you in advance. 😊

Security, privacy and deleting your account

Help! I think my account’s been hacked!

You can’t access your account anymore despite using the correct login data and resetting the password didn’t work either? Then your account could have been hacked.

Please contact our support directly so that we can help you. List the email address you originally used and your personal information. We will then look at the process and see what we can do for you. Please be aware that such processes usually take 1-3 days, as we need to check the complete history of your account from registration to the current day.

What happens with my data at reignite?

We’re like you. Gamers with heart and soul. Especially in this day and age, the protection of personal data is more important than ever. We have a strict policy when it comes to protecting your individual information. Nothing happens without your consent. However, data protection is also an extensive topic: You can read details in our data protection agreement. If you have any questions, you are always welcome to contact us.

Can I delete my account with reignite?

Yes, quite uncomplicated. 😊 If you would like your data deleted from our system, please send an email to info@reignite.gg. A team member will send you a confirmation of the deletion as soon as possible.

We would appreciate a little feedback on why you are leaving, maybe we can find a solution together.

Guidelines and
Community Rules

At reignite, we want to create an environment where everyone feels comfortable regardless of age, gender, background or interests. That’s why we would like to set up some basic rules even before the actual launch of reignite. These also apply to all postings and comments made on other platforms in connection with reignite.

Directive on insults, hatred and incitement to hatred

In general, there are clear guidelines for accounts, profiles, posts and postings related to our community. We at reignite condemn any kind of hate, agitation, violence as well as threats and hostility. Furthermore, anything that in any other way offends against the social sense of decency.

This concerns in particular statements for the following categories:

Gender, gender identity, sexual orientation, religious affiliation, caste, ancestry, ethnicity, national origin, age, disabilities, and serious medical conditions.

The use of hateful images or symbols in your reignite account is strictly prohibited.

In addition, we reserve the right to check profiles on other social channels and will report violations there if necessary.

It is also forbidden to use in the reignite account or profile display names that represent abusive behavior or statements. For example, using terms to express hatred and incitement against a person, group, or protected category.

Sexual Harassment Policy

Sexual harassment is any sexually directed verbal or non-verbal physical conduct that has a negative impact on the person concerned or that violates a person’s dignity or right to physical integrity.

Sexual harassment is a violation of human dignity and a massive impairment of the personal rights of every individual. Last but not least, sexual acts can also constitute criminal offences, which can be reported to the competent authorities. Within the community, intimidation, hostility, humiliation, degradation or insults are strictly prohibited. The offence is deemed to have been committed if there is evidence of clear unilateral and undesirable conduct.

In case of doubt, action is always taken in the interest or for the protection of the affected / injured person.

What is considered sexual harassment?

1. unwanted sexual acts and / or the solicitations of such.

2. remarks of a sexual nature or the unwanted display and visible placement of pornographic images

3. degrading a person on the basis of sexual characteristics / their personality in a broader sense.
Therefore, sexual harassment is also to be considered as gender discrimination in principle.

4. any gender can be affected by sexual harassment, but it is predominantly women who are confronted with it. It is agreed that no sexual harassment and no form of (gender) discrimination will be tolerated.

Directive on the protection of minors

People of all ages are welcome on reignite. We know no compromise on child sexual abuse. This is a serious breach of our principles. For the purposes of this Directive, a minor is any person under the age of 18.

Statements, fantasies, profiles, material (media, text, images) and comments that in any way imply abuse of minors or that involve, glorify or victimize child sexual abuse are strictly prohibited. Also prohibited are statements to obtain such materials.

In broader senses, this also applies to addressing, promoting, or normalizing sexual attraction to minors. Furthermore, the personal addressing of minors for advertising purposes is prohibited. The account in question is blocked. Any criminal offences will be reported to the police.

Identity fraud policy

Identity fraud is not allowed on reignite. This specifically relates to reignite accounts that copy another person / organization in a misleading, fraudulent or deceptive nature. These accounts will be permanently blocked after the transaction has been reviewed. All rewards and achievements on the account will be lost.

How can you report violations of our policies?

At this stage we do not have an integrated reporting feature, so please take screenshot(s) of the affected chat history, profile, post, account and send it to us with a short info to our info@reignite.gg. We will check the process and inform you as soon as we have a result. This can usually take 1-3 days.

If you have any questions in the meantime, please feel free to contact us (in reference to your ticket number).

What are the consequences for violating community guidelines?

A violation of our policies will prompt us to suspend the affected account. Any rewards that were credited to the account will be permanently lost. In addition, we will endeavour to report such posts and profiles on other platforms as well, so that such content, statements or incorrect behaviour no longer find fertile ground. In the event of proven serious violations of these guidelines, we reserve the right to bring these cases to criminal charges.

Do you have any questions? Did we forget something?

Then use our contact form and ask us your question. We’ll get back to you super duper fast. As fast as our internet connection allows.